Customize the Reply-to Email Address in the Actions App

Prior to this release, in the Soapbox Engage Actions app, the reply-to email address was always set as the organization’s global email address within Soapbox Engage. With this release, administrators can now customize the reply-to email to be the supporter's email address or an app-wide email address. This allows you to drive feedback where you want it and where it’s most impactful.

Highlights

1. Allows admins to customize the reply-to email address for Action emails to targets.

How-to Articles

• Setting the FROM email address, FROM email name, and REPLY-TO email address for emails to targets