Restricting logged in users from changing subscription amounts on the My Transactions view

If you have the Portals add on and the Donations app, you have the option of allowing logged in users to view, update or cancel recurring donation subscriptions. This is done by creating a menu item that grants access and then customizing that view to meet your needs.

When updating a subscription, as part of that customization, you can restrict a logged in user from changing the amount of that subscription. If done, the logged in user could update the credit card for their subscription but not be able to select a different amount.

Note: This applies to every payment processor that supports the My Transactions view, including Stripe. On sites that use Stripe, logged in users can change their subscription amounts unless you set this option to No.

To customize the My Transactions view in Soapbox for logged in users:

1. Open the Configuration for the Donations app.
2. Click the My Transactions tab.
3. For Allow Different Subscription Amount on Update, select No.
4. Click Save.

Related articles:

• Customizing the My Transactions view for logged in users