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Enforcing event capacity based on the number of registered attendees for a Campaign in Salesforce for a specific event

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In the Events app, you can set Event Capacity for each event. Soapbox will then enforce that capacity based on the number of attendees registered through Soapbox. In some instances, though, you may be accepting reservations offline and entering them directly in Salesforce so that you have more registered attendees than are reflected in Soapbox.

To account for this, you can also choose to enable Soapbox to check a field value for the Salesforce Campaign with which an event is associated and compare that to the Event Capacity for a given event to determine if an event should still accept registrations. This field is an app-wide setting in the Events > Configuration.

To set whether capacity is enforced using a field in Salesforce on an event-by-event basis:

  • Open the event you wish to edit
  • Click the Reservation Info tab
  • For Enforce Event Capacity from Salesforce, select Yes, No, or Use Global Config to use the default app-wide setting
  • Click Save

For further information, check out the following:

  1. Enforcing event capacity based on the number of registered attendees for a Campaign in Salesforce
  2. Understanding how event capacity is enforced from Salesforce
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