Monitoring auction performance with the Overview tab

With the Auctions app, you can follow how the whole night is doing from the auction's Overview tab: what has been raised against your goal, what has been collected, and what still needs your attention. The figures update each time you open the auction.

To view the Overview tab:

1. Open the Auctions Manager.
2. Click the title of the auction you want to monitor.
3. Click the Overview tab.

The Overview tab is the first tab displayed when you open an auction.

The cards

A Details card shows the auction's Name, Start, End, Timezone, Time Remaining and Status. When the auction includes bidding, a Highlights card shows the Top Bidder (the bidder who placed the single highest bid, with its amount), the Most Active Item (the item with the most bids) and the time of the First Bid, and a Most Recent Bids card lists the latest bids with the item and amount.

Items Listed, Items Sold and Total Items Value are shown when the auction includes bidding or set-price items.

Note: Tickets paid by cash or check count in Raised, but not in Revenue Collected or Revenue Outstanding, because Soapbox does not record when that money arrives.

Raised by Source

Beneath the cards, Raised by Source breaks the Raised total down. A row appears only for what the auction includes:

• Tickets and tables: the event's ticket sales, paid online and by cash or check. A note shows any cash or check amount not yet received, and any donations included in ticket orders. Click the row to open the event's Reservations tab in a new browser tab.
• Auction items: items won. While bidding is open, a note shows the amount in high bids not yet won. That amount is not counted in Raised.
• Set-price items: set-price items bought.
• Paddle raise: paddle raise pledges. A note shows how many pledges are held for review; held pledges are not counted.
• Donations: donations made through the auction's Donations page. Refunded donations, and donations flagged as fraud, are not counted.
• Sales tax: shown when sales tax has been charged.
• Other: shown only when the auction's checkouts hold an amount that none of the rows above explains.

Click Auction items, Set-price items, Paddle raise or Other to open the tab where those amounts are handled. The Total row equals the Raised card.

Needs Attention

Needs Attention lists what is waiting on you, each with a count. Click a line to open the tab where you handle it. A line with nothing to act on is not listed, and the list is hidden when nothing needs attention.

Note: Every donation ever made through the selected Donations page counts toward Raised. If that page also collects donations for another campaign, choose a page used only for this event.

Related articles:

• Creating and managing an Auction
• Understanding the Checkouts tab
• Checking in guests from the Tickets tab of an Event