Salesforce Email ACTION REQUIRED: Update Unsupported Platform SOAP API login()

Overview

You've received an email from Salesforce with the following message:

You are receiving this email because you’re an admin of an org below where the SOAP API login() versions 31.0 through 64.0 logins were detected.

Salesforce will end support for and retire SOAP API login() in API versions 31.0 through 64.0 with the Summer ’27 release. We recommend that you migrate to External Client Apps and OAuth to authenticate your external applications before that release. See the SOAP API login() Call in SOAP API Versions 31.0 Through 64.0 Is Being Retired (Release Update).

Important Notes

The Soapbox Engage team is aware of Salesforce’s planned retirement of SOAP API login support in Summer 2027, and this is something we’re actively working on. We expect to have a supported solution in place ahead of that timeline and will share guidance and next steps with customers as more details become available.

In the meantime, you can continue using Soapbox Engage as normal.

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