Saving a payment card to a user from the administrator

An administrator can save a card to any user's account from the User Manager. This is the tidy-up path — useful when a bidder gives their card over the phone, or when something needs correcting after an event — rather than the way cards are normally collected.

To save a card to a user:

1. In the administrator, go to Users.
2. Open the user you want to save a card for.
3. Scroll to Saved Payment Methods.
4. Click Add Payment Method.
5. Enter the card details, the name on the card, and an optional card nickname such as "Work Visa" to tell several cards apart.
6. Enter the billing address, starting with the country.
7. Save.

The card appears in the list with its brand, last four digits and expiry.

Note: The Saved Payment Methods section appears only when you are editing a user who already exists. It is not shown while creating a new user — save the account first, then reopen it.

What you can do from the list

Removing a card here removes it everywhere, including from the user's own account page. If that card is the default for an auction that has not settled yet, set another one for that auction before removing it — see Managing bidders.

Taking the card details safely

The card number is entered into a field hosted by Stripe, not by Soapbox, and is sent straight to Stripe. It never passes through your site and is not stored there.

Even so, treat a card given over the phone the way your organization treats any other card detail: type it directly into the form and do not write it down first.

Related articles:

• What saved payment methods are and where they appear
• Managing your saved payment cards
• Why a payment card cannot be saved