Managing Bidders

With the Auctions app, you can view every bidder registered for an auction, review their bidding activity and payment methods, and take action on individual bidders from the Bidders tab.

To open the Bidders tab:

1. Open the Auctions Manager.
2. Click the title of the auction you want to manage.
3. Click the Bidders tab.

The bidders list

The list shows one row per bidder, with the following columns:

• ID — the internal record number for the bidder
• Name
• Number — the bidder number used on the floor and on printed materials
• Date Registered
• Status — Bidding, Winner, or Banned
• Email
• Phone

Use the Filter field above the list to search by name, then click Go. Click Reset to clear the search. Click any column heading to sort the list.

Viewing a bidder's details

Click a bidder's name to open the detail panel. The panel shows:

• The bidder's name, bidder number, and status
• User Account — the account the bidder signed in with, and a button that opens that user record
• Phone Number, with a Verified indicator when the number has been confirmed
• Shipping Address
• Payment Methods — the cards saved for this auction, and which one is the auction default
• Whether the bidder has chosen to appear anonymous
• The date the bidder registered
• Items Bid On, Bid History, and Favorites

Click Close to dismiss the panel.

Editing a bidder's contact details

You can correct a bidder's contact details on their behalf — useful when a bidder gives the wrong number at a registration desk.

1. Click the bidder's name to open the detail panel.
2. Next to Phone Number or Shipping Address, click the edit control.
3. Update the details.
4. Click Save.

Adding or changing a bidder's payment method

1. Click the bidder's name to open the detail panel.
2. Next to Payment Methods, click Add Payment Method to add a card.
3. To make a saved card the one used for this auction's winning bids and purchases, click Auction Default on that card.

Important: Bidders can save a card only on sites that take payments through Stripe.

Bidder actions

Select one or more bidders using the checkboxes in the list, then click one of the following in the toolbar:

• Anonymize — hides the bidder's identifying details in the administrator
• Reveal — restores details that were previously anonymized
• Ban — blocks the bidder from bidding in this auction
• Unban — restores a banned bidder's ability to bid
• Edit Bidder ID — assigns a different bidder number

Note: New bidders are numbered automatically, starting from the Starting Bidder Number set on the auction's Details tab. Use Edit Bidder ID only when you need a specific bidder to carry a specific number, for example when a bidder is issued a pre-printed paddle.

Related articles:

• Creating and managing an Auction
• Registering and signing in as a bidder
• Exporting winning bids from an Auction