Boost recurring donations this giving season with the upsell prompt!A saved payment method is a card stored against a Soapbox user account so it can be charged later without asking for the card again. Soapbox never holds the card number itself — the card lives with Stripe, and Soapbox stores only a reference to it plus the last four digits, brand, and expiry for display.
Important: Saved payment methods work only on sites that take payment through Stripe. On a site using any other processor the feature does not appear at all — there is no message explaining its absence, so the sections described below are simply missing.
What uses them today
Auctions. A bidder's saved card is what an auction charges at settlement. Each auction picks one of the bidder's cards as the auction default, so a bidder with several cards on file is charged the right one for the event they are attending.
That is the whole of it at present. Saving a card does not make it available to Donations forms, the Shop, or event registration, which each take payment at the moment of the transaction.
Where a card can be added
| Where | Who does it | Typical moment |
|---|---|---|
| Soapbox Engage Onsite | Your team, on a phone or tablet | At a registration desk or on the auction floor |
| Users → User edit, in the administrator | An administrator | Tidying up a record before or after an event |
| The bidder's own account page | The bidder | Whenever they choose |
| Auctions → the bidder's detail panel | An administrator | While working a specific auction |
All four write to the same place. A card added at the door on a phone is the same record an administrator sees the next morning, and the bidder sees on their own account page.
Who can see a saved card
An administrator can see the cards saved to any user, and can remove them. A signed-in user sees only their own. Nobody — administrator or user — can see the full card number, because Soapbox never receives it.
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