Adding a bidder to an auction

With the Auctions app, you can add a bidder yourself rather than waiting for someone to register online — at a registration desk, over the phone, or in advance from your event's attendee list. There are three ways to create one, and the one you choose determines what the bidder is connected to.

To add a bidder:

1. Open the Auctions Manager.
2. Click the title of the auction you want to manage.
3. Click the Bidders tab.
4. Click Add bidder.
5. Under How to add a bidder, choose one of the three options below.
6. Complete the bidder's details.
7. Click Save.

From event attendee

Use this when the person already has a ticket to the event your auction is attached to. Search by name, email, company, order number or ticket number, then select the attendee. Their details fill the form.

Important: This option needs the auction to be associated with an event. If it is not, the form says so instead of offering a search. See Associating an Auction with an Event.

Updating the attendee's ticket

Anything you type that the attendee left blank is written back to their ticket automatically. If you change a field they had already filled in, you are asked first — you can Update ticket or Leave ticket.

Note: Writing back to a ticket updates the ticket only. It does not update Salesforce or Microsoft Dynamics, and it does not change a wallet pass or badge that has already been issued.

Existing Soapbox user

Use this when the person already has a Soapbox account — a past bidder, donor, or event registrant. Search by name or email and select them.

Their name and email then come from that account and are not editable on the bidder record. If they are already a bidder in this auction, the form tells you so rather than creating a duplicate.

New / standalone person

Use this for someone with no ticket and no account — a walk-in at the registration desk. Enter their name, email, phone and shipping address directly.

A standalone bidder can bid immediately, but cannot have a saved payment method until it is connected to a user account. Select Also create a Soapbox user account for this bidder to create one at the same time, or link one later.

What each bidder needs

To do this	The bidder needs
Place bids	A bidder number
Have a card charged	A linked user account, a phone number, and a saved payment method
Receive text alerts	A phone number and an SMS opt-in

Removing a bidder

Open the bidder, then click Remove.

Important: Removal is permanent and cannot be undone. A bidder who has bids, wins, or paddle raise commitments cannot be removed — merge them instead if the problem is a duplicate.

Related articles:

• Managing Bidders
• Linking and unlinking user accounts
• Merging duplicate bidders
• Auto-enrolling event attendees as bidders