Creating and updating bidders from an Event's Tickets tab

With the Events and Auctions apps, you can turn an event's ticket holders into bidders without adding them one at a time. On the event's Tickets tab, you select tickets and create a bidder for each, or bring existing bidders up to date after a guest's name or email changes.

Important: These actions appear only when the event is linked to an auction. See Associating an Auction with an Event.

Creating bidders

1. Open the Events Manager.
2. Click the title of the event.
3. Click the Tickets tab.
4. Select the checkbox for each ticket holder you want to make a bidder. To select every ticket on the page, select the checkbox in the column heading.
5. Click Create Bidders.
6. Review the confirmation. It lists each bidder to be created with its bidder number, name and email, in the order shown.
7. Click the button at the bottom of the confirmation, for example Create 3 bidders.

A message above the list reports how many bidders were created and their numbers, for example Created 3 bidders, #104–#106. Each new bidder's number then appears in the ticket's Bidder column.

Each new bidder takes the ticket's mobile phone number when the ticket has a valid one.

Note: New bidders have no user account until you create one, send them a card request, or the guest adds a card from their own guest details link. A bidder created from a ticket with no email can't be sent a card request until an email is added.

Tickets that are skipped

The confirmation lists any selected ticket that won't get a bidder under Skipped, with the reason:

Reason	What it means
Already a bidder	The ticket holder already has a bidder in this auction
Canceled	The ticket has been canceled
Missing a first or last name	Add the name to the ticket, then try again
Auction is closed	Bidders can't be created once the auction is closed

Updating bidders

When a ticket's name or email is changed after its bidder was created, the ticket's Bidder column shows Details differ. To copy the ticket's first name, last name and email to the bidder:

1. On the event's Tickets tab, select the checkbox for each ticket marked Details differ.
2. Click Update Bidders.
3. Review the confirmation. For each bidder it shows the details it has now and what they will become.
4. Click the button at the bottom of the confirmation, for example Update 2 bidders.

A bidder with no mobile number also takes the ticket's. The confirmation shows "No mobile number" as what the bidder has now and the ticket's number as what it becomes. A bidder that can't take the ticket's name and email, for one of the reasons below, can still take its mobile number while the auction is open.

Bidders that are skipped

A bidder is updated only while it is still a placeholder for the guest. The confirmation lists the rest under Skipped, with the reason:

Reason	What it means
No bidder	The ticket holder isn't a bidder. Use Create Bidders
Details already match	There is nothing to update
Has an account — change it on the Bidders tab	The bidder is linked to a user account, which supplies its name and email
Has a saved card	The bidder has a payment card on file
Was sent a card request	The bidder has been sent a request to add a card
Has auction activity	The bidder has bids, purchases or paddle raise commitments
The email address isn't valid	Correct the email on the ticket, then try again
Auction is closed	Bidders can't be changed once the auction is closed

Note: If a message ends with The rest were not attempted — reload the page and try them again, some of the selected tickets were not processed. Reload the page, select them again, and repeat the action.

Related articles:

• Viewing and managing tickets on the Tickets tab of an Event
• What happens to a bidder when you edit a guest's ticket
• Adding a bidder to an auction
• Linking and unlinking user accounts
• Managing Bidders