Customizing the guest details request emails

With the Events app, you can customize the two request emails: the one sent to ticket holders and the one sent to purchasers. You can set site-wide defaults in the Configuration and override them for a single event.

Both emails accept the Confirmation Email variables, plus {purchaser} for the name of the person who placed the order and {deadline} for the date changes close. Each email always carries the recipient's personal link.

Customizing the emails for one event

1. Open the Events Manager.
2. Click the title of the event.
3. Click the Messages tab.
4. In the Guest Details Request Email section, for Email Subject and Email Text, enter the subject and text sent to ticket holders.
5. In the Who's Coming Request Email section, for Email Subject and Email Text, enter the subject and text sent to purchasers.
6. Click Save.

Leave a field blank to use the default from the Configuration.

Setting the defaults and the resend cooldown

1. Open the Events Configuration view.
2. Click the Messages tab.
3. In the Guest Details Requests section, for Resend Cooldown (Minutes), enter the minimum number of minutes between requests to the same person. The default is 30. Enter 0 to turn the cooldown off.
4. For Default Guest Details Request Email Subject and Default Guest Details Request Email Text, enter the defaults for the email to ticket holders.
5. For Default Who's Coming Request Email Subject and Default Who's Coming Request Email Text, enter the defaults for the email to purchasers.
6. Click Save.

Note: The cooldown also applies when a purchaser invites a guest from their order. Someone emailed within the cooldown is left out of the next request unless you choose to include them.

Related articles:

• Requesting details from ticket holders for an Event
• Requesting guest names from purchasers for an Event