Requesting details from ticket holders for an Event – Soapbox Support Center

With the Events app, you can email ticket holders a personal link to complete their own ticket. Each person gets one email with a link to their ticket, and tickets that are already complete are left out.

To request details from ticket holders:

Open the Events Manager.
Click the title of the event.
Click the Tickets tab.
Check the box beside each ticket you want to ask. To find tickets that need attention, set the Required Info filter to Missing Name or Missing Required Info, or click a count in the line above the list, such as "10 missing required info".
Click Request Details.
Under Email to send, select Request. Reminder is selected for you when everyone you chose has been emailed before. See Sending a reminder to ticket holders and purchasers for an Event.
Review the list. Will be sent shows who gets an email. Not included shows who is left out and why.
Click Send requests. The button shows how many will be sent.

The results list each ticket as sent, not selected, skipped or failed. After a request is sent, the ticket shows "Requested" with the date under the first name, until its details are complete.

When the event offers bidder sign-up

A ticket with a name and no email address reads Missing Info, because a guest needs an email address to sign up.
The email gains a line inviting the guest to add a card for the auction, unless the event has its own Email Text.
A link from an email sent before you turned bidder sign-up on still works. A guest whose email address already has a Soapbox user account is asked to open a sign-in link before adding a card. Send the request again to give that guest a link without the extra step.

See Offering bidder sign-up and a card to guests for an Event.

Why a ticket is not included

Details complete: the ticket already has everything the event requires.
No email: the ticket has no email address. Add one, or ask the purchaser instead.
Canceled: the ticket is canceled.
Requested just now: the person was emailed within the resend cooldown. You can check the box in the review to send anyway.

Note: The Request Details button appears only when Allow Guest Details Requests is set to Yes for the event, and requests can't be sent after changes close. On an event that offers bidder sign-up, a card reminder can still be sent then.

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