Boost recurring donations this giving season with the upsell prompt!With the Auctions app, everything you win, buy or pledge in an auction adds up to a single balance, and you can pay it online from My Checkout. You can pay it all at once or in parts, using a saved card, a new card, or Apple Pay or Google Pay where your device supports them.
Opening your checkout
- Sign in to the auction.
- Click the account menu in the auction header.
- Click My Checkout.
If you open your checkout while signed out, you are asked to sign in first. If your organizer emailed or texted you a checkout link, you can open your checkout from that link instead. See Opening a checkout link.
While you owe something, a bar at the bottom of the page shows your Balance remaining and a Pay balance button. For what each figure on the page means, see Understanding your checkout statement.
Paying your balance
- On My Checkout, click Pay balance. The payment screen opens, and Paying today shows the amount you are about to pay.
- For Paying today · of $X balance, leave the full balance, or enter a smaller amount to pay part of it.
- If a processing fee checkbox appears, choose whether to cover the fee. See "Processing fees" below.
- Under Payment method, choose how you want to pay. See "Choosing how to pay" below.
- Click Pay $X.
To return to your statement without paying, click Back to checkout.
If your bank asks you to confirm the payment, a verification step opens on the page. Complete it to finish paying.
Paying part of your balance
- When you enter less than you owe, the page shows "The remaining $X stays on your balance."
- You can't pay more than you owe. If you enter a larger amount, it changes back to your balance.
- If the amount is blank or zero, the page shows "Enter an amount between $0.01 and $X." and you can't pay until you enter an amount.
- After a partial payment, the page confirms "Paid $X. Remaining balance: $Y." The amount field then fills in with what is left, so you can pay the rest now or come back later.
Processing fees
Your organizer may ask bidders to help cover card processing costs. The fee is a percentage of the amount you are paying today, and it is shown before you pay.
| What you see | What it means |
|---|---|
| A Processing fee · N% row, a Total, and "A N% processing fee is included in your total to help cover transaction costs." | Your organizer adds the fee to every online payment. |
| A checkbox reading "Cover the N% processing fee so 100% of my payment goes to the cause." | Covering the fee is your choice. The box starts cleared. Select it to add the fee to your payment. |
| No processing fee row | No processing fee applies. |
Processing fees are not tax-deductible.
Choosing how to pay
- Apple Pay or Google Pay, where your device supports them. The wallet button appears at the top of Payment method, above "or pay with a card".
- A saved card. Cards saved to your account are listed by card type and last four digits, for example "Visa ending •••• 4242", with the card's nickname if you gave it one. The card you chose for this auction is tagged Selected for This Auction and is selected for you. If you haven't chosen one, your account's Default card is selected. Expired cards are not listed.
- A new card. Click Use a new card and enter the card details. The card is used for this payment only and is not saved. To go back to your saved cards, click Use a saved card instead.
When your balance is paid in full
The page shows Payment received!. Depending on your auction, it may also show:
- "Your items are released for pickup or shipment now that payment is complete." This appears when your organizer holds items until they are paid for.
- Your organizer's instructions for collecting your items, when you have something to pick up in person.
It also shows "We've emailed you an itemized receipt." To have the receipt sent again, click Resend receipt. The message "Receipt resent." confirms it was sent.
Your statement stays on My Checkout after you pay, so you can come back to it at any time.
Important: You can pay online only if your organizer takes payments through Stripe. If you can't pay online, contact your organizer to pay another way, such as cash or check.
If you can't pay
| What you see | What to do |
|---|---|
| The Pay button can't be clicked | The Paying today amount is blank or zero. Enter the amount you want to pay. |
| No Apple Pay or Google Pay button | Your device or browser doesn't offer one here. Pay with a saved card, or click Use a new card. |
| A card you saved isn't listed | It has expired. Choose another saved card, or click Use a new card. |
| "Your default card ending •••• 1234 has expired." | Choose another saved card, click Use a new card, or add a new card from My Preferences. |
| "You don't have a usable saved card." | Click Use a new card, or use Apple Pay or Google Pay where your device supports them. |
| Your card is declined | The message comes from your card issuer. Try another card, or contact your bank. |
| "You do not have a bidder profile for this auction." | You are signed in with a different account from the one you bid with. Sign out, then sign in with the account you used in this auction. |
| A checkout link won't open | See Opening a checkout link. |
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