Boost recurring donations this giving season with the upsell prompt!With the Auctions app, My Checkout is your statement for the auction. It lists everything you have won, bought and pledged, any sales tax and processing fees, what you have already paid, and the balance still due. To open it, click the account menu in the auction header, then click My Checkout.
The top of the page
The page is headed My checkout, followed by the auction name, your bidder number (for example, Bidder #12) and your name. The bidder number appears only if you have won an item or are currently the top bidder on an item that is still open.
Balance due
The large figure at the top is your Balance due, the amount you still owe. Below it, the page shows how that figure is worked out. Each term appears only when it applies to you.
| Term | What it means |
|---|---|
| Subtotal | What you have won, bought and pledged, before tax and fees |
| Sales tax (+) | Sales tax on taxable items. Your organizer may use a different name for it. |
| Processing fee (+) | Processing fees added to payments you have already made |
| Paid (−) | The total of your payments so far |
| Adjustment (−) | An amount your organizer has taken off your balance |
Click What's in this to see a total for each section of your statement, followed by sales tax, processing fees and Total charges.
Two notes can appear under the balance:
- Open items you lead. "You're also the top bidder on N open items ($X) — they're added to your balance only if you win when they close."
- Items held until you pay. "Your won items are held until payment is complete — pay your balance to release them for pickup or shipment." This appears when your organizer holds items until they are paid for. If you only bought fixed-price items, it reads "Your purchases are held…" instead.
What you owe for
Your charges are grouped into sections. A section appears only when there is something in it, and its heading shows how many rows it holds.
| Section | What it contains | Label on each row |
|---|---|---|
| Auction wins | Items you won by bidding | Auction win |
| Fixed-price purchases | Items you bought with Buy Now | Buy now |
| Pledges | Pledges you made during the auction's paddle raise | Pledge |
| Other charges | Anything else your organizer has added | Varies |
Each row shows the item's photo, name and amount, plus:
- ×N after the name when you bought more than one.
- Either "Fully tax-deductible" or "Fair market value $X · tax-deductible $Y". The deductible part is what you paid above the item's fair market value.
- Recorded with the date and time the charge was added.
If you bought the same item with Buy Now more than once, your orders are combined into one row. Click N separate orders to see each order with its own date.
Note: Donations made through the auction's Donate link are not on your statement. They are paid and receipted separately when you make them.
Open bids
If you are the top bidder on items that are still open, they are listed under Open bids · N · still bidding. Each is marked Pending with "You're the top bidder — not billed unless you win". These items are not part of your balance.
Changes made by your organizer
Your organizer can remove or change a charge. The change is shown on your statement rather than made silently:
- Removed by your organizer — no longer on your bill. The original amount is struck through and the row counts as $0.00.
- Adjusted by your organizer. The original amount is struck through, with the new amount beside it.
Your organizer's reason for a change is not shown on your statement.
Totals
The totals at the bottom of the statement appear in this order:
| Line | What it shows |
|---|---|
| Subtotal | What you have won, bought and pledged, before tax and fees |
| Sales tax | Shown as, for example, "(8.25% on $400.00 fair-market value)". Sales tax is charged on the fair market value of taxable items. |
| Processing fee | Fees added to your payments so far |
| Paid to date | The total of your payments |
| Payment history | Each payment, collapsed until you click Show all N payments |
| Adjustment · applied by your organizer | An amount your organizer has taken off your balance |
| Balance due | What you still owe |
| Fair market value received | The total fair market value of the items you won or bought |
| Estimated tax-deductible | The estimated tax-deductible part of your charges |
In Payment history, each payment shows its date, its amount and how it was paid, for example "Visa ending 4242", "Google Pay · Visa ending 4242", "Cash", "Check" or "Offline payment". Payments your organizer recorded for you say "Recorded by your organizer". A refunded payment shows "$X refunded" or "Fully refunded". Click Show less to collapse the list again.
All amounts are shown in dollars and cents.
When there is nothing to pay yet
Until something is recorded for you, the page reads Nothing to settle yet: "What you buy, pledge or win will appear here once it's recorded."
Reporting a problem
If something on your statement looks wrong, let your organizer know from the page:
- At the bottom of My Checkout, click Something look wrong? Report an issue.
- For What's wrong?, describe the problem.
- For Add a note (optional), add any detail that will help.
- Click Send to organizer. The message "Thanks — we've flagged this for review." confirms it was sent.
Note: A report doesn't change your balance or remove anything. Your organizer reviews it and follows up with you. Any change they make then shows on your statement as a removed or adjusted row.
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