Why does a guest see "This link is no longer valid"?

If a guest or purchaser opens their guest details link and sees "This link is no longer valid.", the link has either been replaced or has closed. Work through these causes.

The ticket's email address changed

Changing a ticket's email address hands the ticket to someone else, so the earlier link stops working. This happens whether the purchaser changes it on their order, or you change it in the administrator. Send a new request to the new address.

The purchaser replaced the guest

When a purchaser clicks Replace guest, the earlier guest's link stops working. The new guest gets their own link when they are invited.

A newer link was sent

Each person has one working link at a time. If a newer request replaced it, the guest should use the link in the most recent email.

Changes have closed

Links close at the end of the event's Ticket Edit Deadline day, or when the event starts if no deadline is set. To reopen changes, set a later Ticket Edit Deadline on the event's Edit tab and send a new request. A link that had already closed stays closed.

To send a new link:

1. Open the Events Manager.
2. Click the title of the event.
3. Click the Tickets tab.
4. Check the box beside the ticket.
5. Click Request Details, then Send requests.

Related articles:

• Requesting details from ticket holders for an Event
• Turning on guest details requests for an Event
• Viewing and managing tickets on the Tickets tab of an Event