Viewing and managing tickets on the Tickets tab of an Event

With the Events app, you can see every ticket for an event in one list on the event's Tickets tab. From there you can search and filter tickets, edit a ticket holder's information, and export the list.

To open the Tickets tab:

1. Open the Events Manager.
2. Click the title of the event.
3. Click the Tickets tab.

What the list shows

Each row is one ticket, with these columns:

• First Name, Last Name and Email of the ticket holder.
• Ticket: the ticket type and the Soapbox Ticket Id.
• Required Info: whether the ticket has everything the event requires. It reads Missing Name, Missing Info or Complete. This column appears when guest details requests are turned on for the event.
• Purchaser: the name and email of the person who placed the order, with a link to the order.
• Bidder: the ticket holder's bidder number, for an event linked to an auction. It reads No bidder when the ticket holder isn't one, and shows Details differ when the bidder's name or email no longer matches the ticket.
• Actions: Edit and View.

Click a column heading to sort by it.

Searching and filtering

1. In the search box, type a name, email, organization or id.
2. Click the filter button to open the filters.
3. Choose from Ticket Type, Required Info, Attending?, Check-in, Missing Contact Info, Custom Ticket Question, Bidder and Guest Details Request.
4. Click Save to apply them. Click Clear All to remove them.

Editing or viewing a ticket

• Click Edit to open the Edit Ticket window, change the ticket holder's information, and click Save.
• Click View to open the full Ticket detail view.

For an event linked to an auction

Each row has a checkbox, and Create Bidders and Update Bidders appear above the list. Select tickets, then click one to make their holders bidders or to bring existing bidders up to date. See Creating and updating bidders from an Event's Tickets tab.

Exporting

Click Export to download the list of tickets.

Note: When guest details requests are turned on for the event, each row has a checkbox and a Request Details button appears above the list. The checkboxes also appear when the event is linked to an auction. Changing a ticket's email address here stops the earlier guest's link from working.

Related articles:

• Creating and updating bidders from an Event's Tickets tab
• Requesting details from ticket holders for an Event
• Editing attendee information for a Reservation in the Events app
• Viewing attendee information for a Reservation in the Events app