Requesting details from ticket holders for an Event – Soapbox Support Center

With the Events app, you can email ticket holders a personal link to complete their own ticket. Each person gets one email with a link to their ticket: a request the first time, and a reminder after that. Complete tickets are left out, unless the event offers bidder sign-up and the guest still needs a card.

To request details from ticket holders:

Open the Events Manager.
Click the title of the event.
Click the Tickets tab.
Check the box beside each ticket you want to ask. To find tickets that need attention, set the Required Info filter to Missing Name or Missing Required Info, or click a count in the line above the list, such as "10 missing required info".
Click Request Details.
Review the list. Each email has its own group, Details request, Details reminder or Card email, with the number of people who get it and the email's subject. Not included shows who is left out and why. See Sending a reminder to ticket holders and purchasers for an Event for who gets which email.
Click the send button. It shows how many emails will be sent, such as Send 5 emails.

The results list each ticket as sent, not selected, skipped or failed. After a request is sent, the ticket shows "Requested" with the date under the first name, until its details are complete.

When the event offers bidder sign-up

A ticket with a name and no email address reads Missing Info, because a guest needs an email address to sign up.
The email gains a line inviting the guest to add a card for the auction, unless the event has its own Email Text.
A ticket whose details are complete and that still needs a card gets the card email, headed "Faster check-in", including a ticket with no bidder yet.
A link from an email sent before you turned bidder sign-up on still works. A guest whose email address already has a Soapbox user account is asked to open a sign-in link before adding a card. Send the request again to give that guest a link without the extra step.

See Offering bidder sign-up and a card to guests for an Event.

Why a ticket is not included

Details complete: the ticket already has everything the event requires. On an event linked to an auction, a complete ticket reads Details and card complete once its bidder has a card, or Needs review when its bidder needs your attention.
Card not requested: the ticket needs a card, but the event can't send card emails. The review says why above the lists. See Sending a reminder to ticket holders and purchasers for an Event for each cause.
Changes closed on followed by the date: changes have closed and the ticket is still missing details.
No email: the ticket has no email address. Add one, or ask the purchaser instead.
Canceled: the ticket is canceled.
Requested just now, or a number of minutes ago: the person was emailed within the resend cooldown. Check send anyway beside the name to include them.

Note: The Request Details button appears only when Allow Guest Details Requests is set to Yes for the event, and requests can't be sent after changes close. On an event that offers bidder sign-up, card emails can still be sent then.

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