Requesting details from ticket holders for an Event

With the Events app, you can email ticket holders a personal link to complete their own ticket. Each person gets one email with a link to their ticket, and tickets that are already complete are left out.

To request details from ticket holders:

1. Open the Events Manager.
2. Click the title of the event.
3. Click the Tickets tab.
4. Check the box beside each ticket you want to ask. To find tickets that need attention, set the Required Info filter to Missing Name or Missing Required Info.
5. Click Request Details.
6. Review the list. Will be sent shows who gets an email. Not included shows who is left out and why.
7. Click Send requests. The button shows how many will be sent.

The results list each ticket as sent, not selected, skipped or failed. After a request is sent, the ticket shows "Requested" with the date under the first name, until its details are complete.

Why a ticket is not included

• Details complete: the ticket already has everything the event requires.
• No email: the ticket has no email address. Add one, or ask the purchaser instead.
• Canceled: the ticket is canceled.
• Requested just now: the person was emailed within the resend cooldown. You can check the box in the review to send anyway.

Note: The Request Details button appears only when Allow Guest Details Requests is set to Yes for the event, and requests can't be sent after changes close.

Related articles:

• Turning on guest details requests for an Event
• Requesting guest names from purchasers for an Event
• Customizing the guest details request emails
• Viewing and managing tickets on the Tickets tab of an Event