Understanding guest details requests for an Event

With the Events app, you can email purchasers and ticket holders a personal link to complete their tickets, so you have every guest's name and details before the event. No one needs to sign in, and you can see who still owes you information from the administrator.

There are two kinds of request:

• Request Guest Details goes to the person who placed an order. Their link opens the order, where they name each guest and can invite those guests to add their own details.
• Request Details goes to a ticket holder. Their link opens their own ticket, where they fill in the details the event asks for.

Either request can be followed by a reminder, which has its own wording. See Sending a reminder to ticket holders and purchasers for an Event.

What a purchaser can do from their link

• Name each guest on the order and add an email address.
• Invite a guest, or all named guests at once, to add their own details.
• Copy a guest's link to send it another way.
• Fill in a guest's details for them, until that guest saves their own.
• Assign a ticket to themselves, or replace a guest.

What a guest can do from their link

• Fill in their name, contact details and the event's questions for their own ticket.
• Come back and edit their details until changes close.
• Add a card for the event's auction, when the event offers bidder sign-up. See Offering bidder sign-up and a card to guests for an Event.

When links stop working

A link works until changes close for the event. That is the end of the day set as the event's Ticket Edit Deadline, or when the event starts if no deadline is set. Times are in the event's time zone.

When the event offers bidder sign-up, a guest's own link keeps opening after changes close. It shows their ticket without the form, and the guest can still add a card until the auction ends. You can still send these guests a card reminder.

A link also stops working when it is replaced: when the ticket's email address changes, when a purchaser replaces the guest, or when a newer link is sent.

Note: Once a guest is checked in, or is a bidder with bids, a pledge or a card in a linked auction, a purchaser can no longer change that guest's name or email, or assign the ticket to someone else.

Setting it up

1. Turn on guest details requests for the event.
2. Customize the request emails, if you wish.
3. Request guest names from purchasers or request details from ticket holders.
4. Offer bidder sign-up and a card to guests, if the event is linked to an auction.
5. Send a reminder to anyone who has not finished.

Related articles:

• What purchasers and guests see when they open a guest details link
• Understanding the setup and user experience of the Events ticket self-service feature