Requesting guest names from purchasers for an Event

With the Events app, you can email the person who placed an order a link to tell you who is coming. Their link opens the order, where they name each guest and can invite those guests to add their own details.

To request guest names from purchasers:

1. Open the Events Manager.
2. Click the title of the event.
3. Click the Reservations tab.
4. Check the box beside each order you want to ask.
5. Click Request Guest Details.
6. Review the list. Purchasers who have not been emailed before are listed under Who's coming? request, and those emailed before under Who's coming? reminder, each with the email's subject. Not included shows who is left out and why. See Sending a reminder to ticket holders and purchasers for an Event.
7. Click the send button. It shows how many emails will be sent, such as Send 3 emails.

Each purchaser gets one email. Unless you have customized them, the request's subject is "Who's coming to" followed by the event's title, and the reminder's starts "Reminder: who's coming to".

Why an order is not included

• Details complete: every ticket on the order already has what the event requires.
• No email: the order has no email address.
• Canceled: the order is canceled.
• Requested just now, or a number of minutes ago: the purchaser was emailed within the resend cooldown. Check send anyway beside the name to include them.

Note: The Request Guest Details button appears only when Allow Guest Details Requests is set to Yes for the event, and requests can't be sent after changes close.

Related articles:

• Sending a reminder to ticket holders and purchasers for an Event
• Turning on guest details requests for an Event
• Requesting details from ticket holders for an Event
• What purchasers and guests see when they open a guest details link
• Viewing and managing tickets on the Tickets tab of an Event