Requesting guest names from purchasers for an Event

With the Events app, you can email the person who placed an order a link to tell you who is coming. Their link opens the order, where they name each guest and can invite those guests to add their own details.

To request guest names from purchasers:

1. Open the Events Manager.
2. Click the title of the event.
3. Click the Reservations tab.
4. Check the box beside each order you want to ask.
5. Click Request Guest Details.
6. Review the list. Will be sent shows which purchasers get an email. Not included shows who is left out and why.
7. Click Send requests. The button shows how many will be sent.

Each purchaser gets one email, with the subject "Who's coming to" followed by the event's title unless you have customized it.

Why an order is not included

• Details complete: every ticket on the order already has what the event requires.
• No email: the order has no email address.
• Canceled: the order is canceled.
• Requested just now: the purchaser was emailed within the resend cooldown. You can check the box in the review to send anyway.

Note: The Request Guest Details button appears only when Allow Guest Details Requests is set to Yes for the event, and requests can't be sent after changes close.

Related articles:

• Turning on guest details requests for an Event
• Requesting details from ticket holders for an Event
• What purchasers and guests see when they open a guest details link
• Viewing and managing tickets on the Tickets tab of an Event