Boost recurring donations this giving season with the upsell prompt!Troubleshooting for Soapbox Mailer
Running into problems with Soapbox Mailer? Here's a few ways to figure out how to fix them.
- Can I include the email subject variable in other places besides the template's Title tag?
- How do I edit the Sender name and address that appears in the email footer?
- Why aren't bounces being tracked in our campaign metrics?
- Why are my Email Campaign Performance metrics not updating?
- How do I add Campaign Members in bulk?
- Why do I see "Custom Roll-up Summary Field Limit Exceeded" during the installation process?
- How can I avoid emailing Contacts for whom Email Opt-out is ticked on their record?
- Where can I learn best practices for sending mass email?
- Why can't I see all or any of my Email Templates when creating a new Soapbox Mailer campaign?
- What causes a "communication failure" between Salesforce and Amazon?
- Why does the Resubscribe link lead to a 404 Page Not Found error?
- Why do I see a "URL No Longer Exists" message when opening a Soapbox Mailer campaign record?
- Why is there an alert message at the top of the Email Services page?
- Why can't I see any Email Templates when selecting one for my campaign?
- Why can't I create or edit a Soapbox Mailer campaign?
- Why do I see a "under construction" page when I press the Preview button on a campaign?
- Why is my Amazon SNS topic status stuck on "PendingConfirmation"?
- Why are my Email Links not loading properly in a sandbox environment?
- Why do some Campaign Members have a status of "Rejected"?
- Why do some recipients see an "Authorization Required" web page when clicking on "View it online" link in our emails?