Boost recurring donations this giving season with the upsell prompt!Troubleshooting for Soapbox Mailer
Running into problems with Soapbox Mailer? Here's a few ways to figure out how to fix them.
- Why do I receive a "Record type unavailable - Cannot find default record type of the appropriate type." error when importing Lead?
- Why do I see an error message when I try to add an Email Link?
- Did you get the following error message when trying to delete campaign members: Sbm.sbx_EmailRollups: System.LimitException: Sbm: Too many query rows: 50001?
- How do I use merge fields in trackable link URLs?
- How do I use merge fields in the subject line?
- How do I test to confirm complaints are being handled properly?
- How do I test to confirm bounces are being handled properly?
- Why can't I see a Campaign Member Record Type option when creating a new Campaign?
- Why aren't complaints being tracked in our campaign metrics?
- Why can't a user create a new Soapbox Mailer campaign?
- Managing email notifications for bounces and complaints
- What is the simplest HTML email template I could use for Soapbox Mailer?
- Are there any sending limits during the Soapbox Mailer trial period?
- Why is my report missing the "Add to Campaign" button?
- Why does our Apex Jobs say "First error: Attempt to de-reference a null object"?
- Why are clicked links not being recorded from my recipients?
- How can I change the time zone used when recording clicked link statistics?
- Why do I see an "List has no rows for assignment to SObject" message when I press the Send button on a campaign?
- How can I tell if Amazon SES sent my messages?
- Why do I see an "Page Not Found" page when I press the Preview button on a campaign?
- How can I add a BCC recipient to a Soapbox Mailer campaign?
- Why don't I see a Preview button on a Soapbox Mailer Campaign?
- Where can I find more detailed information about Out of Office bounces?
- Why do some recipients see a "...down for maintenance" web page when clicking on a trackable link in our emails?
- How do I zero out my metrics for a particular campaign?
- Why do I receive a "duplicate values not allowed" error message when adding the default Campaign record type?
- Why do I receive a "duplicate values not allowed" error message when adding the default Campaign Member record type?
- Why am I getting an Invalid Data error when creating campaigns?
- How do I grant login access to the Soapbox Mailer Support team?
- Why do I see a "Record type unavailable" error when trying to add Campaign Members to a Campaign?