Boost recurring donations this giving season with the upsell prompt!Troubleshooting for Soapbox Mailer
Running into problems with Soapbox Mailer? Here's a few ways to figure out how to fix them.
- Why do I see a "Record type unavailable" error when trying to create a new Campaign
- Why aren't my Email Links copied when I clone a campaign?
- Why am I unable to install Soapbox Mailer?
- Why does a Campaign Member's SES SendEmail Response field say "Email address is not verified"?
- Where is the "Apps" or "Object Settings" on the Soapbox Mailer Email Tracking Profile page?
- Why is it taking so long for Mailer to send out emails?
- Why are opens not being tracked in my Email Campaign Performance metrics?
- How can I cancel an email send I've already started?
- How can I check the status of the Apex Job related to a mailing?
- How do I provide Salesforce profiles access to Soapbox Mailer Campaigns?
- Why aren't bounces recorded for all our Email Senders?
- Is it possible to receive more verbose error reporting for "Authorization Required" pages?
- Why do some Campaign Member record statuses remain as "Targeted" after sending an email?
- Why do I receive a " List has no rows for assignment to SObject" when trying to send an email?
- Why aren't the HTML Body and Text Body elements of my email copied when I clone a campaign?
- Why can't I see a New button in my Campaign tab?
- Can I create a report displaying all Campaign Members with a button opening it from the Campaign?
- Why is Soapbox Mailer giving an uninstall error during the uninstall process?
- How do I remove an email address from the Amazon SES suppression list?
- Why do some recipients see an "Authorization Required" web page when clicking on a trackable link in our emails?
- Why is "'Email_Links__r' is not a valid child relationship name for entity Campaign" appearing on Edit HTML Body pages?
- Why don't my Amazon SNS topics appear in SES?
- Why doesn't Soapbox Mailer appear in a Salesforce user's app menu?
- Why can't I see the “Objects and Tabs” link when setting the Soapbox Mailer Email Tracking Profile?
- Why does a new campaign show negative Email Campaign Performance metrics?
- Why do I see an "Authorization Required" page when I press the Preview button on a campaign?
- Why do I receive messages from complaints@email-abuse.amazonses.com?
- Can I resend an email to new people from the same campaign?
- Where can I find a list of spam complaints from recipients?
- Soapbox Mailer FAQs